Privacy Policy

www.FW-Express.shop (part of FW Products), located at Weena 17b, NL-3013 CB Rotterdam, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

www.FW-Express.shop, part of FW Products

Weena 17b, NL-3013 CB Rotterdam

+31 (0) 107711022

Frank Wever is the Data Protection Officer of www.FW-Express.shop (part of FW Products). He / she can be reached via frankwever@fw-products.com.

Personal data that we process

www.FW-Express.shop (part of FW Products) processes your personal data because you use our services and / or because you provide these to us yourself. An overview of the personal data that we process:

– First and last name

– Sex

– Address data

– Phone number

– E-mail address

– IP address

– Personal data that you actively provide, for example by creating a profile on the website, by e-mail or by telephone

– Information about your activities on our website

– Bank account number

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities in order to prevent information about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us via info@FW-Express.shop and we will remove this information.

For what purpose and on what basis we process personal data

www.FW-Express.shop (part of FW Products) processes your personal data for the following purposes:

– Handling your payment

– Being able to call or e-mail you if this is necessary to be able to perform our services

– Inform you about changes to our services and products

– Offer you the possibility to create an account

– To deliver goods and services to you

– www.FW-Express.shop (part of FW Products) also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making

www.FW-Express.shop (part of FW Products) makes decisions based on automated processing about issues that can have (significant) consequences for people. This is about decisions made by computer programs or systems, without a human being (for example, an employee of www.FW-Express.shop (part of FW Products)).

– The transport costs are determined depending on the specified delivery address. Different postal rates are therefore settled and delivery to countries outside the EU may not be possible until further notice.

– Google Analytics are used to analyze the traffic on the website.

How long we keep personal data

Invoice data are processed administratively and fiscally, as well as shared with suppliers in the case of direct shipment to the customer without physical intervention of the seller.

www.FW-Express.shop (part of FW Products) itself does not store your personal data any longer than is strictly necessary to realize the purposes for which your data is collected.

We keep the profile data provided for all users registered on the website. All users can change this personal data themselves at any time or have it removed on request. Employees of FW-Express.shop and website administrators can view and edit this information.

The minimum required order data is kept indefinitely, inactive account data is automatically deleted after one year.

Sharing of personal data with third parties

www.FW-Express.shop (part of FW Products) shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with a possible legal obligation. We do this data provision by www.FW-Express.shop (part of FW Products) to third parties with your express permission to be able to deliver, administer and account for our tax and our products and services.

Cookies, or similar techniques, that we use

www.FW-Express.shop, part of FW Products, only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been saved via your browser settings.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by our company and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

If you want to make use of your right to object and / or the right to data transferability or if you have other questions / comments about data processing, please send a specified request to info@FW-Express.shop.

To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. www.FW-Express.shop (part of FW Products) will respond to your request as quickly as possible, but in any case within four weeks.

www.FW-Express.shop (part of FW Products) would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteit Individual data.nl/nl/contact-with-de-autoriteit- Individual data/tip-ons

How we protect personal data

www.FW-Express.shop, part of FW Products, takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact our customer service or via info@FW-Express.shop.